Restaurants need to be able to identify service issues as they occur – while they still have the opportunity to make it right. For most diners, making a complaint in person is uncomfortable, and restaurants will rarely hear from dissatisfied guests. Unhappy customers will talk and share on social media. One bad customer experience can lead to thousands of dollars in lost sales.
TableTalk allows guests to initiate ‘in-the-moment’ dialogue with restaurant managers and owners. Diners can rate and relate their dining experience in real-time, making it possible for restaurants to correct problems immediately, while guest are still in the establishment.
Improve Service, Increase Loyalty, Increase Sales
Automobiles are becoming more and more technically sophisticated. With so many new innovations each model year, it’s difficult for even the brightest sales people to keep current. For dealerships who want to take the customer’s experience to the next level, it can be a challenge when providing up-to-date training and keeping information straight is still an issue.
AutoTour™ is an innovative presentation and training platform that delivers the latest automotive product information direct to the product advisor’s mobile device. The enhanced presentation makes for better articulation of the product’s finer benefits, particularly those that are technical in nature. The AutoTour™ knowledge base allows the dealer to capture and internally share its combined knowledge of the advantages and benefits related to each feature of every model. AutoTour allows for an effective way to communicate a constant message, while building value at the same time!
Once products land on store shelves, brands have little control over the experience of purchasing their products. The logistics of managing shopping experiences can be daunting across an immense network of stores, and they are often inconsistent and inadequate in meeting consumer expectations. Brands need a way to communicate their message effectively and easily, and across all locations where their products are sold.
Packaging is a key enabler within the realm of the Internet of Things, and TUKU delivers an integrated technology solution that simplifies the complexity of this new consumer engagement channel. TUKU can deliver their message directly to in-store at the point of retail display. This allows branded products can virtually “sell themselves, and gives brands valuable insight into consumers’ preferences and buying habits. Shoppers using the technology now have limitless access to all the information they need to make informed purchase decisions.
While consumers are doing a significant amount of shopping research on their mobile devices, most purchases are still being made in physical store locations. Shoppers have a difficult time getting the right information from store associates, as well as finding the right branded content on their mobile devices. The ongoing disconnect between the wealth of information found online and the in-store experience creates a challenge for retailers looking to capture shoppers’ attention.
ShopperTour™ platform enables shoppers to use their smartphones to shop smarter and experience the benefits of both online, and in-store, at the same time. ShopperTour™ ensures the brand and the retailer can convey their ‘why-buy-me’ message in a manner that is helpful for busy shoppers while they are standing in front of the product.
- 341 Talbot Street
- London, ON
- (519) 204-5554